Support

• Why Rivermobster Media?

Most importantly, we provide personal service for all of your internet needs.  You will not be calling a stranger in another country when you need help with something, and then have to pay additional for that support!  The big guys won't tell you support is an additional cost.  It's one of the reasons their initial pricing is so inexpensive.

• What are the costs?

We charge a flat fee for our services.  We won't nickel and dime you to death with costs for additional services.  All our plans include 10 email accounts and domain name registration services.  Almost all the big guys offer VERY low initial costs, along with their "free template" deals. If you read the fine print, you will see these introductory costs eventually expire, and the new cost they hit you with will be more than you bargained for!  Contact us directly to discuss an affordable plan for YOUR needs.

• How do I get started with you?

Contact us directly so we can help you build your web presence.  You don't need to know any "technical stuff", we handle all of those issues for you.  You have enough on your mind just running your business.  Let us run your web site for you.

• What if I already have a website that I'm not happy with now?

Most of our clients have come from those "other" big hosting companies.  They got tired of the constant run around and lack of personalized service.  We can get your domain name transferred and build you a whole new site on our servers.  We can use what you liked about your old site, and leave what you didn't like behind.

• Exactly what kind of hosting are you offering me? 

What we offer is called "managed WordPress hosting".  We don't just take your money and let your website sit there collecting dust.  We are constantly updating your site software behind the scenes.  We install security software, black list blocking,  search refinement software, and when you site is done, we will map it with Google's site map software and submit your site to Google.  We will protect your site from hackers and make sure it is always up and running for you.

If you would like to host your own blog, create and edit your own posts, we can supply you with a log in to do this.

The Domain Name System: A Non-Technical Explanation

-What is the Domain Name System?

The Domain Name System (DNS) helps users to find their way around the Internet. Every computer on the Internet has a unique address – just like a telephone number – which is a rather complicated string of numbers. It is called its "IP address" (IP stands for "Internet Protocol").

But it is hard to remember everyone's IP address. The DNS makes it easier by allowing a familiar string of letters (the "domain name") to be used instead of the arcane IP address. So instead of typing 192.0.34.65, you can type www.icann.org. It is a "mnemonic" device that makes addresses easier to remember.

Translating the name into the IP address is called "resolving the domain name." The goal of the DNS is for any Internet user any place in the world to reach a specific website IP address by entering its domain name. Domain names are also used for reaching e-mail addresses and for other Internet applications.

Ready to pick a domain name?

Would you like to view a list of the current TLD's available? (.com, .net .biz .rocks)  Click here

Would you like to find out if the domain name you want to use is available?  Click here

Most accounts will come with ten e-mail addresses.

• Your user name will be your actual e-mail address.

• Your password will be supplied to you directly from us.

Secure SSL/TLS Settings are as follows:

All ports require authentication.

These settings can be used in Outlook and all cell phone native e-mail clients.

What is the difference between IMAP and POP3?

IMAP is the recommended option when you need to check your emails from multiple devices, such as; a work laptop, a home computer, or a tablet, smartphone, or other mobile device.

POP3 downloads email from a server to a single computer/email client, and then deletes the email from the server.

If you would like to use pre-configured a web based email client, that you can access from any web browser, we will be happy to set that up for you for no additional cost.  If you would like to see a demo, Click here.

If you would like access to your own cPanel account, we can configure that for you.

What is WordPress Managed Hosting?

WordPress Managed Hosting is a service where all technical aspects of running WordPress are managed by us, so you don't have to worry if your website is running, or not.

We provide total site security and continuous updates to WordPress and all other site software.  We provide backups for you away from the managed site in the unlikely event anything does go wrong.

The goal of Managed WordPress hosting is to offer a completely hands off experience for the end user.

Shared web hosting by far is the most popular type of hosting used by WordPress users. Despite the popularity, people often do not understand what Shared WordPress Web hosting actually is.  Nobody ever talks about the truth behind those catchy “unlimited, easy, and affordable” phrases. Before making any decisions, we highly recommend you to read through this article so you know what is shared WordPress hosting, and what are the advantages/disadvantages of shared web hosting. Our hope is that our guide will help you make the best decision for your company.

Click here for the full article

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